Johns & Taylor Newsletter — May 12, 2026 We help exceptional clients build (and run) effective websites. From Joe's Desk Hey Reader, There's a stretch in every project where the strategy is behind you, the design is settled, and the only thing left is the unglamorous work of shipping. Nobody hosts a kickoff to celebrate moving a checkbox from "build" to "staging." But that's the stretch where the actual partnership shows. Last week, three different client sites lived in that exact stretch at...
about 2 months ago • 5 min read
Joe Taylor Jr. Newsletter — May 7, 2026 Joe Taylor Jr. Thoughts on UX, leadership, and building things that matter Hey Reader — This week, my team helped me flip a switch I've been working toward for months. Experience Helpdesk rolled from soft launch into full availability — courses live, support flow active, doors open. Maybe you have been here a while. Or this might be the first time you've seen me post back-to-back since I went quiet around 2022. Either way: thanks for sticking around....
2 months ago • 5 min read
Johns & Taylor Newsletter — May 5, 2026 We help exceptional clients build (and run) effective websites. From Joe's Desk Hey Reader, This week we're rolling the Experience Helpdesk from soft launch into full launch. Support flows are live. Courses are loaded. We'll have more to say about it very soon, but check out our new landing page to learn about what we're building and the philosophy behind it. — JoeCo-founder, Johns & Taylor This Week Our Team Helped... ...prepare Experience Helpdesk for...
2 months ago • 4 min read
Joe Taylor Jr. Newsletter — April 30, 2026 Joe Taylor Jr. Thoughts on UX, leadership, and building things that matter Hey Reader — I did a count this month and realized I've been posting things online for about 35 years. Started in 1991 on a thing called Gopher — text-based, clunky, thrilling. From there it's been radio station bulletin boards, homebrew CMSes, WordPress, a long stretch of writing 3,000 words a day before breakfast, and now this. The embarrassing part: I haven't posted to my...
2 months ago • 5 min read
Johns & Taylor Newsletter — April 28, 2026 We help exceptional clients build (and run) effective websites. From Joe's Desk Hey Reader, Last week we did the unglamorous work of redrawing the edges of one of our most popular services. We've called it the UX Helpdesk for a few years. The truth is the work has grown beyond UX — privacy reviews, editorial sweeps, the carousel hero that absolutely has to ship by Friday. So we sat down and rewrote the headline, the bios, and every channel...
2 months ago • 4 min read
Joe Taylor Jr. Newsletter — April 23, 2026 Joe Taylor Jr. Thoughts on UX, leadership, and building things that matter Hey Reader — When I worked in radio, the scariest job on the whole rundown was writing the copy that went under somebody else's voice. You'd hand a page to a host who had fifteen years more experience than you, and they'd take it into the booth, and whatever you wrote either landed or it didn't — live, on the air, in front of everyone. I've been thinking about that this week...
3 months ago • 5 min read
Johns & Taylor Newsletter — April 21, 2026 We help exceptional clients build (and run) effective websites. From Joe's Desk Hey Reader, Most of the craft in this business happens after everyone thinks the hard part is done. The mockups are approved. The templates are built. The staging link is live. And then you start loading real content into real pages — and that's where the work actually begins. This week, our team loaded eleven practitioner bios into a therapy practice's new site. Each one...
3 months ago • 5 min read
Johns & Taylor Newsletter — April 8, 2026 We help exceptional clients build (and run) effective websites. From Joe's Desk Hey Reader, There's a moment in every website project that changes the energy in the room. It's the moment you stop looking at mockups and start clicking through real pages on a real URL. Staging. We hit that moment with a client this week. In one sprint, our team went from theme configuration to a fully navigable staging site — homepage, interior templates, resource...
3 months ago • 4 min read
Joe Taylor Jr. Newsletter - April 3, 2026 Joe Taylor Jr. Thoughts on UX, leadership, and building things that matter Hey Reader — I just published a piece called "35 Years of Posting Things Online," and the act of writing it made me confront something I've been avoiding for way too long. I started posting on the internet in 1991. And then I went quiet on my own site for four years. The quietness wasn't intentional. It's what happens when you spend most of your energy helping clients tell...
3 months ago • 5 min read
